This website is owned and operated by PAVI’S FOOD PRODUCTS, Kingdom Center, SN Puram PO, Kanichukulangara, Cherthala, Alappuzha, Kerala – India.
By accessing or using this website, placing an order, or purchasing any product, you agree to be legally bound by these Terms & Conditions along with our Privacy Policy, Refund & Return Policy, and Shipping & Delivery Policy.
If you do not agree with any part of these Terms, please do not use this website.
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1. GENERAL CONDITIONS
These Terms constitute a legally binding agreement between you (“Customer”, “User”) and Pavi’s Food Products (“Company”, “We”, “Us”).
We reserve the right to modify, update, or replace any part of these Terms at any time without prior notice. Continued use of the website after such changes constitutes acceptance of the updated Terms.
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2. ELIGIBILITY TO USE
By using this website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.
You agree to provide accurate, complete, and current information while placing orders and are responsible for maintaining the confidentiality of your account and contact details.
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3. PRODUCT INFORMATION & STORAGE RESPONSIBILITY
FSSAI Compliance:
All food products are manufactured and packed in compliance with applicable FSSAI standards.
Product Representation:
Product images are for reference only. Actual packaging, colour, texture, or appearance may vary.
Taste Disclaimer:
Taste, aroma, spice level, texture, and colour are subjective and may vary between batches due to the handmade and natural nature of products.
Storage Responsibility:
We are NOT responsible for spoilage, fungal growth, odour, or quality deterioration arising due to improper storage or customer negligence, including but not limited to using wet spoons, leaving containers open, or exposing products to moisture, heat, or sunlight.
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4. HEALTH & ALLERGEN DISCLAIMER (CRITICAL)
Allergen Warning:
Our manufacturing facility may process Nuts, Sesame Seeds, Wheat, Mustard, Spices, and other allergens. Even if a product does not contain these ingredients, cross-contamination is possible.
Medical Advisory:
Customers with food allergies, sensitive digestion, or medical conditions are strictly advised to consult a qualified medical professional before consumption.
Liability Waiver:
Pavi’s Food Products shall NOT be liable for allergic reactions, health complications, medical issues, or hospitalisation arising from individual sensitivities, pre-existing conditions, improper storage, or misuse of products.
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5. ORDERS, PRICING & AVAILABILITY
All orders are subject to acceptance and product availability.
Prices are subject to change without prior notice.
Pricing Errors:
In the event of a pricing, typographical, or technical error (including incorrect price listings), we reserve the right to cancel the order. If payment has been received, a full refund will be issued.
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6. PAYMENTS
Payments are processed securely through authorised third-party payment gateways.
We do NOT store or have access to your credit card, debit card, or UPI details.
Orders with failed or declined payments are not considered confirmed.
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7. SHIPPING, DELIVERY & RISK OF LOSS
Shipping and delivery terms are governed by our Shipping & Delivery Policy.
Risk of Loss:
The risk of loss passes to the customer once the order is handed over to the courier partner.
Delivery timelines are estimates only and are not guaranteed.
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8. RETURNS, REFUNDS & CANCELLATIONS
All returns, refunds, and cancellations are governed strictly by our Refund, Return & Cancellation Policy.
Opened, consumed, or tampered food products are strictly NON-RETURNABLE.
Claims without a valid, continuous, unedited unboxing video or raised beyond the specified timeline will be rejected.
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9. USER CONDUCT
You agree NOT to:
* Misuse the website or its content
* Submit false refund, damage, delivery, or health-related claims
* Upload or share edited, fake, or misleading information
* Violate any applicable Indian laws or regulations
Violation may result in order cancellation, permanent account suspension, refund denial, or legal action.
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10. FRAUD PREVENTION
Any attempt to misuse refund, return, delivery, or policy provisions will be treated as fraud.
We reserve the right to blacklist users involved in repeated false claims or policy abuse and to initiate legal action where necessary.
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11. INTELLECTUAL PROPERTY
All website content, logos, images, text, graphics, and design elements are the exclusive property of Pavi’s Food Products.
Unauthorised copying, reproduction, distribution, or use is strictly prohibited and may result in civil or criminal liability.
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12. LIMITATION OF LIABILITY
Pavi’s Food Products shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or consumption of products.
In any event, liability shall not exceed the total value of the product purchased by the customer.
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13. INDEMNIFICATION (LEGAL PROTECTION)
You agree to indemnify, defend, and hold harmless Pavi’s Food Products, its owners, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, or legal fees arising out of:
* Your breach of these Terms & Conditions
* Your misuse of the website or products
* Your violation of any applicable law
* Your infringement of the rights of any third party
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14. FORCE MAJEURE
We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters (floods, heavy rains), strikes, bandhs, government actions, lockdowns, or courier system failures.
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15. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes, claims, or legal proceedings shall be subject to the exclusive jurisdiction of the courts in Alappuzha, Kerala.
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16. CONTACT & GRIEVANCE REDRESSAL
In accordance with the Information Technology Act, 2000 and E-Commerce Rules:
Grievance Officer:
Name: Manaswi M
Email: pavisfoodsonline@gmail.com
Business Address:
PAVI’S FOOD PRODUCTS
Kingdom Center, SN Puram PO,
Kanichukulangara, Cherthala,
Alappuzha, Kerala – India
Phone: +91 91422 29998
FSSAI Lic. No: 11324004000602
