PAVI’S FOOD PRODUCTS (“we”, “our”, “us”) is committed to protecting the privacy
and personal information of our customers and website users.
This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you visit or make a purchase from our website.
By accessing or using this website, you agree to the terms of this Privacy Policy.
If you do not agree, please do not use this website.
————————————————–
1. INFORMATION WE COLLECT
We may collect the following personal information when you place an order,
register, or contact us:
* Full Name
* Shipping & Billing Address
* Mobile Number
* Email Address
* Order details and purchase history
* IP address and device/browser information (for security and fraud prevention)
We do NOT collect or store your credit card, debit card, UPI, or net banking details.
————————————————–
2. HOW WE USE YOUR INFORMATION
The information collected is used strictly for the following purposes:
* To process and fulfil your orders
* To arrange shipping and delivery through courier partners
* To communicate order updates via SMS, Email, or WhatsApp
* To respond to customer queries, complaints, or support requests
* To prevent fraud, misuse, and unauthorised transactions
* To comply with legal and regulatory requirements
We do NOT use your personal data for unsolicited marketing without consent.
————————————————–
3. SHARING OF INFORMATION
We may share your information only with trusted third parties, strictly on a
need-to-know basis, including:
* Courier and logistics partners (for delivery purposes)
* Payment gateway providers (for transaction processing only)
* Government or legal authorities, if required by law
We do NOT sell, rent, trade, or misuse your personal data for commercial purposes.
————————————————–
4. PAYMENT SECURITY
All payments on our website are processed through secure, PCI-DSS compliant
third-party payment gateways.
We do NOT store, process, or have access to your complete payment credentials.
————————————————–
5. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
* Improve website functionality and user experience
* Remember cart and browsing preferences
* Analyse traffic and usage patterns
You may choose to disable cookies through your browser settings; however,
some website features may not function properly.
————————————————–
6. DATA SECURITY
We implement reasonable administrative, technical, and physical security
measures to protect your personal information from unauthorised access,
misuse, loss, or disclosure.
However, no online transmission or storage system can be guaranteed to be
100% secure.
————————————————–
7. DATA RETENTION
We retain your personal information only for as long as necessary to:
* Fulfil orders and services
* Comply with legal, accounting, or regulatory obligations
* Resolve disputes and enforce our policies
————————————————–
8. USER RIGHTS
You have the right to:
* Access or update your personal information
* Request correction of inaccurate data
* Request deletion of data, subject to legal obligations
Such requests may be sent to our official contact email.
————————————————–
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites (such as courier or payment
providers).
We are not responsible for the privacy practices or content of such external sites.
Users are advised to review their respective privacy policies.
————————————————–
10. AGE ELIGIBILITY & CHILDREN’S PRIVACY
Our website is intended for users who are legally capable of entering into binding
contracts under Indian law.
If a user is under 18 years of age, access to this website and placement of orders
must be done only with the supervision and consent of a parent or legal guardian.
We do not knowingly collect personal data from children.
————————————————–
11. POLICY UPDATES
We reserve the right to update or modify this Privacy Policy at any time without
prior notice.
Changes will be effective immediately upon posting on this page. Continued use
of the website constitutes acceptance of the updated policy.
————————————————–
12. GRIEVANCE OFFICER & CONTACT DETAILS
In accordance with the Information Technology Act, 2000 and the
E-Commerce Rules, 2020, the details of the Grievance Officer are as follows:
Grievance Officer:
Name: Manaswi M
Designation: Owner / Authorized Representative
Email: pavisfoodsonline@gmail.com
All grievances or complaints will be acknowledged within 48 hours and resolved
within a reasonable time frame as prescribed under applicable Indian laws.
————————————————–
BUSINESS CONTACT DETAILS
PAVI’S FOOD PRODUCTS
Kingdom Center, SN Puram PO,
Kanichukulangara, Cherthala,
Alappuzha, Kerala – India
Phone: +91 91422 29998
Email: pavisfoodsonline@gmail.com
FSSAI Lic. No: 11324004000602
